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Fix for DNS Connection Issues
Fix for DNS Connection Issues

Step-by-step fix for the DNS connection issue, when you don't have access to

Nathan Desdouits avatar
Written by Nathan Desdouits
Updated over a week ago

You may recently had a connection issue while trying to log into our platform; if so, we apologize for the inconvenience and would like to thank you for your understanding.

Don't worry - we have an easy fix that will allow you to access again!

  • Using another browser? Here's a website showing detailed steps to clear your images and file cache for the most used browsers. You can uncheck the "Cookies" option for your browser: it is not needed to remove cookies and leaving it unchecked will keep you logged in on all your other websites.

Once your cached images and files are cleared, quit and reopen your browser, then try connecting again to You should be able to reach the login page without issue.

If you still have difficulty connecting to, do not hesitate to contact our support team at

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